REFUND & CANCELLATION POLICY

REFUND & CANCELLATION POLICY

Last Updated: 7 October 2026

This Refund & Cancellation Policy applies to services purchased through udayshetty.in, including 1:1 lifestyle assessments, coaching, training programs, workshops and other paid services offered by Uday Shetty.

By making a purchase, you acknowledge and agree to this policy.

1. 1:1 Diabetes Lifestyle Assessment – ₹499

The ₹499 fee is for a private 1:1 lifestyle assessment session.

Before the session

If you have booked the assessment but are unable to attend, you may request one rescheduling subject to availability.

Requests should be made as early as possible and preferably at least 12 hours before the scheduled appointment.

Cancellation before the session

If you request cancellation before the scheduled session and before the service has been delivered, we may process a refund of the eligible amount after deducting any non-refundable payment-processing charges, where applicable.

Refund requests should be sent through our official contact details.

After the session

Once the 1:1 assessment has been conducted, the assessment service is considered delivered.

Therefore, the ₹499 assessment fee is generally non-refundable after the session has been completed, except where a refund is required under applicable law or where we determine otherwise in exceptional circumstances.

2. Missed Appointments / No-Show

If you fail to attend your scheduled appointment without prior notice, the session may be treated as a completed appointment.

However, we may allow one rescheduling at our discretion depending on the circumstances and availability.

Repeated no-shows may result in cancellation of the booking without refund.

3. Technical Problems

If the scheduled session cannot be conducted due to a technical problem attributable to our side, we may:

  • Reschedule the session; or
  • Provide another reasonable solution.

If the session cannot reasonably be delivered, an appropriate refund may be considered.

4. 90-Day Lifestyle Transformation Program

Refund terms for the 90-Day Lifestyle Transformation Program will be communicated clearly before payment.

Unless a specific written refund guarantee is expressly stated on the relevant sales page or purchase agreement, payment for a program does not automatically create a right to a full refund merely because the participant:

  • Changes their mind
  • Does not attend sessions
  • Does not complete the program
  • Does not follow the recommended lifestyle practices
  • Does not achieve a particular personal goal

Where a specific refund guarantee is offered, the conditions of that guarantee will apply.

5. No Refund Based Solely on Results

Health and lifestyle outcomes differ from person to person.

Therefore, dissatisfaction based solely on not achieving a particular health result does not automatically qualify for a refund.

We do not guarantee specific:

  • Blood sugar levels
  • HbA1c levels
  • Weight changes
  • Medication changes
  • Disease outcomes
  • Fitness results
  • Lifestyle outcomes

6. Duplicate or Incorrect Payments

If you accidentally make a duplicate payment for the same service, please contact us with the transaction details.

After verification, an eligible duplicate payment may be refunded.

7. Refund Processing

Where a refund is approved, it will generally be processed through the original payment method or another appropriate method.

Processing time may depend on the payment gateway, bank or financial institution.

8. Payment Gateway Charges

Where applicable, payment gateway or transaction charges actually incurred may be deducted from the refundable amount, to the extent permitted by applicable law.

9. How to Request a Refund

To request a refund or cancellation, contact us with:

  • Full name
  • Registered email address
  • Mobile number
  • Date of purchase
  • Service purchased
  • Payment/transaction reference
  • Reason for the request

Requests should be sent to:

Uday Shetty
Website: udayshetty.in
Email: [INSERT YOUR OFFICIAL BUSINESS EMAIL]
Phone/WhatsApp: [INSERT YOUR OFFICIAL BUSINESS NUMBER]

10. Refund Review

Each refund request will be reviewed based on:

  • The service purchased
  • Whether the service has already been delivered
  • Date and time of the request
  • Appointment attendance
  • Applicable refund terms
  • Payment records
  • Applicable consumer protection laws

Nothing in this policy is intended to restrict any mandatory rights available to consumers under applicable Indian law.

Indian consumer-protection rules emphasize transparent information regarding refunds, returns, payment methods and related consumer information.

11. Policy Changes

We may update this Refund & Cancellation Policy from time to time.

The updated policy will be published on this page with the revised “Last Updated” date.

Uday Shetty
Lifestyle Transformation Mentor
udayshetty.in

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